Terms of Service

Last updated: June 28, 2026

These Terms of Service ("Terms") govern your use of the Routeiq platform operated by Routeiq ("Routeiq", "we", "us", or "our"). By using Routeiq, you agree to these Terms.

1. The Service

Routeiq provides a last-mile delivery management platform for D2C Shopify merchants in India. The platform includes route planning, driver dispatch, proof-of-delivery (OTP), and payment collection features.

2. Eligibility

You must be a registered business entity in India and operate a Shopify store to use Routeiq. By creating an account, you represent that you have the authority to bind your business to these Terms.

3. Your Responsibilities

• You are responsible for the accuracy of delivery addresses and customer information synced from your Shopify store.
• You are responsible for your drivers' conduct during deliveries.
• You must not use Routeiq for any illegal purpose or in violation of applicable Indian law.
• You must keep your account credentials secure and notify us immediately of any unauthorised access.
• You are responsible for obtaining your customers' consent for delivery-related SMS notifications.

4. Payment & Billing

Routeiq charges a monthly subscription fee based on your chosen plan. Fees are billed in advance. Overage charges (additional orders or drivers beyond your plan limits) are billed at the end of each billing cycle. All fees are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.

We reserve the right to suspend your account if payment is not received within 7 days of the due date.

5. Shopify Integration

Routeiq connects to your Shopify store via the Shopify API. You grant us permission to read unfulfilled orders and write fulfillment status on your behalf. We will not modify any other store data. Our Shopify integration is subject to Shopify's API rate limits (40 requests/minute).

6. Payment Gateway Integration

Routeiq integrates with your chosen payment gateway (Razorpay, Cashfree, PayU, PhonePe, or Paytm) to facilitate COD and UPI collections. Routeiq does not hold, process, or settle funds — all transactions are between your customers and your payment gateway account. You are responsible for your payment gateway's terms and compliance obligations.

7. Uptime & Support

We aim for 99.5% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance. We offer email support at akashwalke3588@gmail.com with a response target of 1 business day.

8. Data Ownership

You retain ownership of all your business data, including order and customer data. You may export or request deletion of your data at any time. Upon account termination, we will retain data for 30 days before permanent deletion.

9. Limitation of Liability

Routeiq is not liable for delivery failures, customer disputes, payment disputes, or losses arising from driver conduct. Our total liability to you for any claim shall not exceed the fees paid by you in the 3 months preceding the claim.

10. Termination

Either party may terminate this agreement with 30 days' written notice. We may terminate immediately for breach of these Terms, illegal activity, or non-payment. Upon termination, your access to Routeiq will be suspended and your data will be deleted after 30 days.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of Routeiq after notice of changes constitutes acceptance. We will provide at least 14 days' notice for material changes.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.

13. Contact

For questions about these Terms, contact us at akashwalke3588@gmail.com.